Delivery and Payment

Orders are dispatched within 24 to 72 hours of being processed, except on Fridays or a public holidays, where orders would be dispatched on the next working day. Local delivery usually takes place within 72 hours of the processed order. Other deliveries can take up to 5 working days. However, this is subject to change due to the new Covid 19 restrictions.

Orders will be delivered based on the following terms, once payment has been confirmed by Futurepharm Limited, using the following guidelines:

1. Orders shall be sent out for delivery only when all sums due are paid/cleared in full.
2. The Buyer will receive their package, via courier service, at the specified physical delivery address as entered by The Buyer on the online order form.
3. Deliveries will occur between Monday to Friday, except on public holidays, during the hours of 8:00 am and 4:00 pm or as otherwise stated. If the Buyer does not properly accept delivery, the Goods will be deemed to have been delivered and the Goods’ risk will be bestowed upon the Buyer therefore The Buyer shall not hold The Company accountable for any damages or losses of said goods.
4. Any complaint of short delivery or defects discoverable on reasonable inspection must be notified to the Company within 7 days of receipt of the Goods and confirmed in writing at that time by the Buyer to the Company.
5. Store credit will be issued for any Defective goods, provided that the conditions of sale and delivery have been complied with and that the defective Goods have been returned to the Company, accurately identified and packaged appropriately. Please refer to our exchange policy for more information. 
6. Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery is subject to change. We shall not be responsible for any delays in the delivery of such goods, and you will not be entitled to refuse acceptance of such late deliveries.
7. Delivery fees will be calculated at checkout.
8. Upon delivery of the goods, you or any other person to be found at the specified delivery address will sign our official delivery note or the delivery note of any authorized independent carrier whose signature will constitute delivery of the goods purchased.
9. The person accepting delivery at the delivery address may be required to produce a form of identification for verification purposes. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf.
10. In the event that no one is present at the specified address upon time of delivery, the driver of the courier service will return the products to our warehouse and leave a notice at the delivery address stating such. The delivery service will attempt to contact you in order to arrange for alternative delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances.

1. The price for the Goods shall be the price set out on the Company’s website as at the date of delivery or deemed delivery unless otherwise agreed by the Company in writing. The Company reserves the right to alter the prices of any goods and services from time to time and without prior notice to you.
2. Payment for the Goods shall be made as we debt the total value of your online order against the payment method tendered by you during the online order process. 
3. The Company must receive cleared funds via the payment method before any payment is said to be confirmed or made by The Buyer.
4. For all charges or deposits for any events, products and/or services ordered by you on or through the Web Site,  or its vendors or agents will bill your bank card or alternative payment method offered by  and you agree to pay all such charges or deposits. When you provide bank card information, account numbers or other information necessary to facilitate payment to us, you represent to us that you are the authorized user of the bank card that is used to pay for the products and services. In the event legal action is necessary to collect on balances due, you agree to reimburse  or agents for all expenses incurred to recover sums due, including all legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of the Web Site. You understand that we will hold and store such bank card or payment information to facilitate payment and deposit, damage reimbursement, and other liability purposes.
5. All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision or any act or proceedings which involves the Buyer’s ability to pay their debt.

1. You must notify us in writing within 24 hours after submission of the online order of your intention to cancel the Contract/order. Notification of cancellation must be submitted to: [email protected]. It will only be possible to cancel the order if it has not already been sent out for delivery. If it has been sent out for delivery already you will have to wait for the parcel to arrive and then email us after you have received it at [email protected].
2. Cancellation of Contracts/orders will be accepted at our sole and absolute discretion and we do not provide a warranty that any cancellation of any order will be accepted.
3. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the purchase and the cancellation thereof.